What are Soft Skills?
According to the Collins English Dictionary –
“Desirable qualities for certain forms of employment that do not depend on acquired knowledge: they include common sense, the ability to deal with people, and a positive flexible attitude”
Importance of Soft Skills
Soft skills training complements hard skills, which are the occupational requirements of a job and many other activities.
Soft skills training develops personal attributes that enhance individual’s interactions, job performance and career prospects.
Your qualifications and knowledge are why people might talk with you; your Soft Skills training is why they will do business with you
Soft Skills training lead to great customer service and a customer who has received customer service that exceeds their expectations will become a walking billboard for your business.
A person’s soft skills are an important part of their individual contribution to the success of an organization.
It is Soft Skills training that will have the biggest impact on your success.
“The most important single ingredient in the formula of success, Is knowing how to get along with people” – Theodore Roosevelt
Communication, integration and presentation skills (CIPs) are required for about 40 percent of all positions and make up 11 of the top 20 skills that are required by 39 percent of the fastest growing, highest paying positions – news.microsoft.com